Mostpalay Privacy Policy — Your Data Is Safe with Us

This Privacy Policy applies to all users of the Mostpalay platform. Mostpalay (referred to herein as "we", "us", or "the Platform") is an international online Sports Betting and gaming service committed to serving users in Bangladesh.

When you register, log in, or use our services on Mostpalay, we collect certain information from you. This Privacy Policy aims to give you full transparency into how that information is collected and used.

Mostpalay believes that user privacy is a fundamental right. We therefore follow a "data minimization" principle — meaning we only collect what is strictly necessary.

This policy is part of our Terms & Conditions Please read alongside our Terms & Conditions. Together, both documents form the complete legal agreement between you and Mostpalay.

Mostpalay collects information from you at various stages. Below is a detailed breakdown of what type of data is collected and under what circumstances:

At the Time of Registration:

• Full Name (as per National ID)
• Date of birth (for age verification)
• Email Address
• Mobile Number
• Password (stored in encrypted form)
• Country and city

During identity verification (KYC):

• Copy of National ID (NID) or passport
• Driving license (if applicable)
• Proof of Current Address

During payment transactions:

• Mobile banking number (Mobile Pay, Nagad, Rocket)
• Transaction History & Amounts
• Withdrawal Request Details

Automatically, while you use the platform:

• IP Address & Device Type
• Browser information and operating system
• Login Time & Location
• Page visits and session duration
• Betting Activity Information

Mostpalay uses collected information only for lawful and specific purposes. We never process your data for unnecessary or unrelated reasons. The primary use cases are:

• Account Management: For registration, login, password reset, and account security.
• Identity Verification: To verify your identity during the KYC process.
• Payment Processing: To process deposits and withdrawals.
• Customer Support: To properly address your complaints or queries.
• Security: To prevent fraud, money laundering, and account hacking.
• Legal Obligations: To generate reports required by regulatory authorities.
• Service Improvement: To analyze user experience and further improve the platform.
• Promotional Communications: Only with your consent, to inform you about offers and bonuses.

Mostpalay will never take discriminatory action against you through automated decision-making. Any significant decision always includes a human review.

Mostpalay never sells your personal data. However, in the limited circumstances listed below, certain information may be shared with specific third parties:

• Payment Processor: Only the minimum necessary information is shared to process transactions with services such as Mobile Pay, Nagad, and Rocket.
• KYC Partner: With authorized third parties for identity verification.
• Technical Infrastructure: With cloud server and cybersecurity providers who follow the same strict privacy standards we do.
• Legal Authority: When legally required by a valid court order or regulatory authority request.

Mostpalay uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help us make your visit smoother and more personalized.

You can block or delete cookies through your browser settings. However, disabling certain essential cookies may affect the proper functioning of some features on the platform.

Mostpalay uses industry-leading technology to protect your information. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transfers are secured with bank-grade encryption.
• Two-Factor Authentication (2FA): An additional verification step when accessing your account.
• Firewall & DDoS Protection: Advanced firewalls to protect our servers against cyber attacks.
• Regular Security Audits: Regular vulnerability testing conducted by third-party security experts.
• Data Backup: Encrypted backups are stored on geographically separate servers.
• Access Control: Only authorized personnel have access to specific data.

That said, no method of transmission over the internet is 100% secure. If you notice any suspicious activity or suspect unauthorized access to your account, please contact us immediately at support@mostpalay.net.

You have the following rights regarding your data on Mostpalay:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Data Portability: You may request a copy of your data in a structured, portable format.
• Right to Object: You may object to the use of your data for marketing or profiling purposes.

To exercise any of these rights, email us at support@mostpalay.net. We will respond to your request within 30 business days. In certain cases, legal obligations may prevent us from deleting all data — if so, we will clearly explain why.

Mostpalay strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.

Date of birth is verified at the time of registration and reconfirmed during the KYC process. If a minor is found to have registered using false information, their account will be immediately suspended and all collected data will be deleted.

If a parent or guardian believes their minor child has registered on Mostpalay, please contact our support team immediately.

Mostpalay may update this Privacy Policy from time to time. When changes are made, we will:

• We will update the "Last Updated" date at the top of this page.
• For significant changes, you will be notified at least 14 days in advance to your registered email address.
• Continued use of the platform after a new policy takes effect will be considered acceptance of the updated terms.

Previous versions of this policy are available upon request — email support@mostpalay.net.

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us. We're available 24/7 to assist you.

If your issue cannot be resolved through us, you may file a complaint with the relevant data protection authority in your country.